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Refund Policy

Please send us an email with your request so we can address your questions or concerns as quickly as possible. support@turfsmith.com

Exchanges, Returns, or Replacements:

Exchanges may be necessary for a number of different reasons. If you find yourself in a position where you need to exchange an item from your order there are a few things you need to be aware of.

LOST PACKAGE
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.

SIZING EXCHANGE
If it is a sizing issue we will offer one time free size replacement 1 size smaller or bigger than the original size on the order.

PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what you received for quality control purposes and we can offer a refund or replacement

If it is any issue where you just don't like the product we do not offer replacements or refunds.

US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.

What we need to make a replacement order:

Please provide your name and email
Please provide the order number
Please provide picture of wrong/ damaged item
Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will send out your replacement product right away!



-Turfsmith Support

support@turfsmith.com